We understand that sometimes finding the right fit can take a second try.
As such, returns and exchanges are easy. To initiate a return or exchange, please e-mail firstname.lastname@example.org with your name, order # and return/exchange request. We'll review your request and get back to you with further details. It's advisable to frequently check your junk folder.
All returns and exchange requests must be submitted within 14 days from when you receive your order as long as they have not been worn except for an initial and short indoor test wear.
If you have stretched them out in any way, washed them or worn them outside, we cannot accept an exchange/refund request as we cannot restock the pair. The items must be complete with original tags and packaging when being shipped to us.
Shipping charges & return custom charges will be your responsibility. However, we will bear the delivery cost of the newly exchanged pair for the customers located in the United Arab Emirates.
Trackable courier services are recommended when shipping the shoes to us.